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Terms and conditions

Terms and Conditions

Effective date: 30.09.2026

These Terms of Use govern the access to and use of the Site and establish the general terms applicable to the relationship between the Company and the User arising from such access and use.

These Terms of Use set out the rights and obligations of the Company and the User, the conditions applicable to the use of the Site, the permitted and prohibited conduct of Users, the applicable limitations of liability, and other matters relating to the use of the Site.

For the purposes of these Terms of Use, references to “we”, “our”, “us”, or other equivalent terms shall mean the Company.

References to “you”, “your”, or other equivalent terms shall mean the User who accesses or uses the Site.

The terms used in these Terms of Use shall have the meanings assigned to them herein. References to a person in the singular shall, where the context so requires, include the plural, and references to any gender shall include all genders.

By accessing or using the Site, the User confirms that the User has read, understood, and agrees to be bound by these Terms of Use.

1. DEFINITIONS

In these Terms of Use, the following terms shall have the meanings set out below:

  1. Personal Data means any information relating to an identified or identifiable natural person, including, without limitation, a person’s name, surname, telephone number, email address, IP address, online identifiers, and other information that directly or indirectly enables such person to be identified.
  2. Services means the services and activities provided or carried out by the Company for Users, including marketing and advertising services, promotion of products, services and projects, development and implementation of projects, publication, placement and promotion of applications on third-party platforms, as well as other related services and activities provided or carried out by the Company.
  3. Company’s website (the “Site”) means the website and all web pages operated by the Company and available at https://acrosstheaward.com/.
  4. ACROSS THE AWARD LLP (the “Company”) means ACROSS THE AWARD LLP, company number OC445222, with its registered office at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom, which provides the Services to Users.
  5. User means an individual or legal entity that accesses or uses the Site, receives the Services, communicates with the Company in connection with the Services, or otherwise interacts with the Company.
  6. Third Party means any natural or legal person, public authority, agency, institution, organisation, or other entity other than the Company, the User.
  7. Contract means a separate written agreement entered into between the Company and the User governing the provision of specific Services, including, where applicable, the scope and specifications of the Services, terms and stages of performance, fees and payment terms, rights and obligations of the parties, deliverables, acceptance procedure, liability, and other conditions applicable to the relevant Services.
  8. User’s Consent (the “Consent”) means the User’s express and informed agreement to be bound by these Terms of Use and, where applicable, by any specific terms applicable to the relevant Services, provided by signing, checking the relevant checkbox, submitting the relevant form, confirming acceptance electronically, or performing another clear affirmative action made available by the Company for that purpose.

2. PROVISION OF SERVICES

  1. The Company provides the Services to the User in accordance with these Terms of Use, the information made available on the Site, and any specific terms applicable to the relevant Services.
  2. The Company may provide the User with Services including:
    • marketing and advertising services;
    • promotion of products, services and projects;
    • development and implementation of projects;
    • preparation, publication, placement and promotion of applications on third-party platforms;
    • marketing research, analysis and optimisation of advertising and promotional activities;
    • development, preparation, publication and placement of projects and applications on third-party digital platforms, including Google Play and the Apple App Store;
    • other services and activities falling within the scope of the Services as defined in these Terms of Use.
  3. The scope, content, method and conditions of provision of the Services may vary depending on the type of Services selected or requested by the User.
  4. The Company may use Third Parties, including contractors, service providers, advertising platforms, application distribution platforms and other technical or professional providers, where their involvement is necessary for the proper provision of the relevant Services.
  5. Where the provision of particular Services depends on the operation, availability, rules, technical requirements or decisions of a Third Party platform or service, the Company shall provide such Services subject to the applicable conditions and technical limitations of the relevant Third Party.
  6. The User shall provide the Company with the information, materials, access and other assistance reasonably necessary for the provision of the Services. The Company shall not be responsible for any delay, restriction or inability to provide the Services to the extent caused by the User’s failure to provide the information, materials, access or assistance required for their provision.
  7. The Company may refuse to provide, suspend or discontinue the relevant Services where:
    • the User violates these Terms of Use or applicable law;
    • the User provides false, misleading, unlawful or incomplete information necessary for the provision of the Services;
    • the provision of the Services would infringe the rights or legitimate interests of a Third Party;
    • the provision of the Services becomes technically impossible due to circumstances outside the reasonable control of the Company;
    • the Company is required to do so by applicable law, a competent authority or the rules of a Third Party platform involved in the provision of the relevant Services.
  8. The Services may be provided on the basis of a separate Contract entered into between the Company and the User. Where a Contract is entered into, the relevant Services shall be provided in accordance with these Terms of Use and the terms of such Contract.
  9. The Contract may specify, depending on the nature of the relevant Services:
    • the scope, content and specifications of the Services;
    • the stages, deadlines and procedure for provision of the Services;
    • the fees, payment procedure and payment terms;
    • the deliverables, results or other materials to be provided by the Company;
    • the procedure for acceptance of the Services or deliverables;
    • the rights and obligations of the Company and the User in connection with the relevant Services;
    • any additional conditions applicable to the relevant Services.
  10. In the event of any conflict between these Terms of Use and a Contract, the provisions of the Contract shall prevail with respect to the Services governed by such Contract, unless the Contract expressly provides otherwise.
  11. The provision of certain Services may involve or depend on services, platforms, applications, infrastructure or functionality operated by Third Parties, including Google Play, the Apple App Store, advertising platforms, analytics providers, marketing platforms and other third-party service providers. The Company does not control such Third Parties and shall not be responsible for their availability, operation, functionality, policies, requirements, technical restrictions, actions or decisions, except to the extent that responsibility is imposed on the Company by applicable law. The User acknowledges that access to or use of such Third-Party services or platforms may be subject to separate terms, policies and requirements established by the relevant Third Party.

3. PAYMENT PROCEDURE

  1. The User shall pay for the Services in accordance with the terms and conditions specified in the applicable Contract.
  2. The amount of fees payable for the Services, the applicable currency, payment schedule, payment method, payment deadlines and any other payment conditions shall be determined by the relevant Contract.
  3. Where the Services are provided in stages, the Contract may provide for separate payments corresponding to the relevant stages, deliverables or periods of provision of the Services.
  4. The User shall make all payments within the time limits specified in the Contract and in accordance with the payment details provided by the Company.
  5. Any additional Services, changes to the scope of the Services or other work not included in the scope agreed under the Contract shall be subject to separate agreement between the Company and the User, including agreement on the applicable fees and payment terms.
  6. In the event of any inconsistency between this section and the payment terms specified in the Contract, the provisions of the Contract shall prevail.

4. REFUNDS

  1. The conditions, procedure and grounds for any refund of amounts paid by the User for the Services shall be determined exclusively by the applicable Contract.
  2. The applicable Contract may determine whether payments are refundable or non-refundable, the circumstances in which the User may request a refund, the applicable time limits, the information or supporting documents required for consideration of the request, the procedure for reviewing such request, and the method and time limits for repayment of any amount approved for refund.
  3. Unless otherwise expressly provided in the applicable Contract, the Company shall have no obligation to refund any amounts paid for Services that have already been provided, performed or commenced in accordance with the Contract.
  4. In the event of any inconsistency between this section and the refund provisions of the applicable Contract, the provisions of the Contract shall prevail.

5. USER CONSENT

  1. Where the User’s Consent is required under these Terms of Use, the User provides such Consent by performing one or more of the following actions:
    • signing a Contract that incorporates, refers to, or otherwise provides for the application of these Terms of Use;
    • checking the relevant checkbox or using another equivalent affirmative control made available through the Site;
    • confirming acceptance of these Terms of Use through an electronic form, electronic signature, email confirmation, or another electronic method made available by the Company;
    • expressly accepting specific terms or conditions applicable to particular Services where separate acceptance is required;
    • performing another clear affirmative action by which the User expressly confirms acceptance of these Terms of Use or the relevant terms applicable to the Services.
  2. The Company may request that the User renew or reconfirm the User’s Consent where the terms governing the relevant Services materially change, where the scope of the Services is materially modified, or where such renewed or additional Consent is required under applicable law.
  3. Where the Company updates these Terms of Use, the Company may notify the User through the Site, by email, or by another appropriate means. Continued use of the Site or the Services following such notification may constitute acknowledgment of the updated Terms of Use. Where express Consent to the amended terms is required, the Company shall obtain such Consent through a separate affirmative action, including a checkbox, electronic confirmation, signature, or other equivalent method.

6. INTELLECTUAL PROPERTY RIGHTS AND USER WARRANTIES

  1. All intellectual property rights in and to the Site, including its software, design, structure, text, graphics, logos, trade marks, visual elements, databases and other content created or owned by the Company, shall remain vested in the Company or the relevant rights holder.
  2. The User may access and use the Site solely for the purposes permitted by these Terms of Use. No provision of these Terms of Use shall be construed as transferring to the User any intellectual property rights belonging to the Company or any Third Party.
  3. The allocation, transfer, licensing or other use of intellectual property rights in any materials, deliverables, software, applications, content or other results created by the Company in connection with the Services shall be governed by the applicable Contract.
  4. The User represents and warrants that all information, materials, documents, content, trade marks, software, data and other objects provided to the Company in connection with the Services are lawfully owned or used by the User and that the User has all rights, licences, permissions and other legal grounds necessary for their use by the Company for the purposes of providing the Services.
  5. The User represents and warrants that the provision and use of any materials, information or other objects supplied by the User to the Company do not infringe the intellectual property rights, privacy rights, contractual rights or other rights of any Third Party.
  6. The User shall not copy, reproduce, modify, adapt, distribute, publish, reverse engineer, decompile, disassemble or otherwise use any software, content or other intellectual property forming part of the Site or the Services, except to the extent expressly permitted by the Company, the applicable Contract or applicable law.
  7. Where the Company receives a claim, notice or other information indicating that materials or content provided by the User may infringe the rights of a Third Party or applicable law, the Company may suspend the use of such materials or the provision of the relevant Services until the matter is resolved.
  8. The User shall be responsible for any breach of the representations and warranties set out in this section and for any consequences arising from the unlawful provision or use of materials, information or other objects supplied by the User, subject to the applicable Contract and applicable law.

7. USER REPRESENTATIONS AND WARRANTIES

  1. The User represents and warrants that the User has full legal capacity and authority to access and use the Site, receive the Services and, where applicable, enter into a Contract with the Company.
  2. Where the User acts on behalf of a legal entity, the User represents and warrants that the User is duly authorised to act on behalf of such entity and to bind it in connection with the Site, the Services and the relevant Contract.
  3. The User represents and warrants that all information, materials, documents, content and instructions provided to the Company are accurate, complete and lawful, and that the User has all rights, permissions and other legal grounds necessary to provide them to the Company.
  4. The User represents and warrants that the materials, information, content and other objects provided to the Company do not infringe the intellectual property rights, privacy rights, contractual rights or other rights of any Third Party.
  5. The User shall use the Site and the Services only for lawful purposes and in accordance with these Terms of Use, the applicable Contract and applicable law.
  6. The User shall not interfere with the operation or security of the Site or the Services, attempt to gain unauthorised access to the Company’s systems, or use the Site or the Services for unlawful, fraudulent, misleading or otherwise prohibited activities.
  7. The User shall be responsible for any consequences arising from a breach of the representations and warranties set out in this section, subject to the applicable Contract and applicable law.

8. DISCLAIMER OF WARRANTIES

  1. To the maximum extent permitted by applicable law, the Site and any information, materials and functionality made available through the Site are provided on an “as is” and “as available” basis. The Company does not warrant that the Site will operate continuously, without interruption, error or technical failure, or that all information available through the Site will at all times be complete, accurate or up to date.
  2. Unless otherwise expressly provided in the applicable Contract, the Company does not guarantee that the provision of the Services will achieve any specific commercial, financial, marketing, advertising, technical or other result, including any particular level of sales, revenue, traffic, audience reach, conversion rate, engagement, ranking, number of leads, downloads or other performance indicator.
  3. The Company does not warrant or guarantee the continued availability, operation, functionality, approval, publication, placement, distribution or performance of any Third-Party platform, service or infrastructure used in connection with the Services, including Google Play, the Apple App Store, advertising platforms, marketing platforms and analytics services. Any decision, restriction, suspension, removal, rejection, modification of requirements or other action taken independently by a Third Party shall remain subject to the terms, policies and procedures of the relevant Third Party.
  4. The Company does not warrant that materials, information, content or instructions provided by the User are suitable for the purposes for which the User intends to use them. The Company may rely on information and materials provided by the User unless the applicable Contract expressly requires the Company to verify or assess such information or materials.
  5. Any warranties, representations, specifications, service levels, deliverables or performance obligations relating to particular Services shall be determined by the applicable Contract. In the event of any inconsistency between this section and an express warranty or obligation contained in the Contract, the provisions of the Contract shall prevail in relation to the relevant Services.
  6. Nothing in these Terms of Use shall exclude or restrict any warranty, condition, obligation or liability that cannot lawfully be excluded or restricted under applicable law.

9. LIABILITY, LIMITATION OF LIABILITY AND INDEMNIFICATION

  1. The Company and the User shall be responsible for the proper performance of their respective obligations under these Terms of Use, the applicable Contract and applicable law.
  2. The User shall be responsible for:
    • the accuracy, completeness and lawfulness of all information, materials, documents, instructions and other data provided to the Company;
    • ensuring that the User has all rights, permissions, licences and other legal grounds necessary for the use of any materials, content, trade marks, software, data or other objects provided to the Company;
    • compliance with these Terms of Use, the applicable Contract and applicable law in connection with the use of the Site and receipt of the Services;
    • any actions performed by the User that result in infringement of the rights of the Company or any Third Party;
    • any losses, claims, costs or expenses arising from the User’s breach of these Terms of Use, the applicable Contract or applicable law.
  3. The Company shall not be liable for any failure, delay, restriction or interruption in the provision of the Services to the extent caused by:
    • acts or omissions of the User;
    • inaccurate, incomplete, unlawful or untimely information, materials or instructions provided by the User;
    • actions, decisions, restrictions, suspensions, failures or technical limitations of Third Parties, including Google Play, the Apple App Store, advertising platforms, analytics providers, marketing platforms or other third-party service providers;
    • failures of networks, hosting services, software, telecommunications systems or other infrastructure that is not under the reasonable control of the Company;
    • events or circumstances beyond the reasonable control of the Company.
  4. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special or consequential loss or damage arising out of or in connection with the Site, the Services or these Terms of Use, including loss of profit, revenue, business opportunities, anticipated savings, goodwill or data, except where such liability cannot lawfully be excluded or limited.
  5. Any limitations of liability, liability caps, exclusions of loss, indemnification obligations, remedies and other conditions relating to liability for particular Services may be separately determined in the applicable Contract. Where the Contract contains provisions governing liability, indemnification or remedies in relation to the relevant Services, such provisions shall prevail over the corresponding provisions of these Terms of Use.
  6. The User shall indemnify the Company against claims, losses, damages, liabilities, costs and reasonable expenses incurred by the Company as a result of:
    • the User’s breach of these Terms of Use or the applicable Contract;
    • the provision or use of materials, content, information or other objects by the User in infringement of the intellectual property rights or other rights of a Third Party;
    • unlawful, fraudulent or unauthorised actions of the User in connection with the Site or the Services;
    • claims brought by Third Parties arising directly from materials, information, instructions or actions attributable to the User.
  7. The Company shall notify the User within a reasonable period of any material Third-Party claim in respect of which the Company seeks indemnification under this section and shall provide the User with reasonable information relating to such claim.
  8. Nothing in these Terms of Use or any applicable Contract shall exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited under applicable law.

10. GOVERNING LAW AND DISPUTE RESOLUTION

  1. These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales, unless otherwise expressly provided in the applicable Contract.
  2. Where the Services are provided under a Contract, the governing law, jurisdiction and dispute resolution procedure specified in such Contract shall apply to the relevant Services and shall prevail over this section in the event of any inconsistency.
  3. The Company and the User shall use reasonable efforts to resolve any dispute arising out of or in connection with these Terms of Use, the Site or the Services through good-faith negotiations.
  4. If the dispute cannot be resolved through negotiations, it shall be submitted to the competent courts of England and Wales, unless otherwise provided in the applicable Contract or required by applicable law.

11. CHANGES TO THESE TERMS

  1. The Company may amend or update these Terms of Use from time to time, including where such changes are necessary to reflect changes in the Services, the Site, applicable law, regulatory requirements or the Company’s business operations.
  2. The updated version of these Terms of Use shall be published on the Site. The Company shall indicate the date on which the current version became effective at the beginning of these Terms of Use.
  3. Where the changes materially affect the User’s rights or obligations, the Company may provide additional notice by email or by another appropriate means.
  4. Continued use of the Site or the Services after the updated Terms of Use become effective shall constitute acknowledgment of the updated Terms. Where applicable law or the relevant Contract requires the User’s express Consent to the amended terms, the Company shall obtain such Consent separately.

12. COMPANY DETAILS

ACROSS THE AWARD LLP
Сompany number OC445222
Legal address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
admin@acrosstheaward.com